Privacy Policy

Your privacy matters. Malesextoys.co.nz is committed to protecting your personal information while providing a secure and discreet shopping experience for men's pleasure products in New Zealand.

Privacy Policy

Malesextoys.co.nz ("we", "our", or "us") is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with New Zealand's Privacy Act 2020, including its Information Privacy Principles, and other applicable New Zealand law.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of personal information.

Information You Provide

When you place an order or contact us, we may collect:

Full name
Billing address
Delivery address
Email address
Telephone number (where provided)
Payment information
Order history
Customer support enquiries and communications

Information Collected Automatically

When you browse our website, we may automatically collect:

IP address
Browser type
Device information
Operating system
Pages viewed
Time spent on pages
Referral source
Website interaction data

This information is collected through cookies and similar technologies.

2. How We Use Your Information

We use your personal information to:

Process and fulfil your orders
Deliver products and services
Provide customer support
Send order confirmations and delivery updates
Improve our website and customer experience
Prevent fraud and unauthorised transactions
Comply with legal and regulatory obligations
Analyse website performance and marketing effectiveness

We never sell or rent your personal information to third parties.

3. Payment Security

All payments are processed securely through trusted third-party payment providers.

Malesextoys.co.nz does not store your full payment card details on our servers.

Payment providers process your payment information in accordance with their own privacy policies and security standards.

4. Discreet Packaging & Billing

Your privacy is important to us.

To protect your confidentiality:

All orders are shipped in plain, discreet packaging.
No product descriptions appear on the outside of parcels.
Billing statements do not reveal purchased products.
Our business name appears in a neutral format where possible.

5. Sharing Your Information

We only share personal information where necessary to operate our business.

This may include:

Delivery partners (NZ Post, New Zealand Couriers, Post Haste, Aramex, DHL Express)
Payment service providers
Website hosting providers
Analytics and marketing service providers
Fraud prevention services
Government authorities or law enforcement where required by law

All third-party service providers are required to process your information securely and only for authorised purposes.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

Ensure the website functions correctly
Remember your shopping cart and preferences
Improve website performance
Analyse visitor behaviour
Measure advertising effectiveness
Personalise your browsing experience

Where required by law, we will obtain your consent before placing non-essential cookies on your device.

You can manage or disable cookies through your browser settings, although some website features may no longer function properly.

7. Data Retention

We retain personal information only for as long as necessary to:

Complete purchases and deliveries
Meet legal, tax, and accounting obligations
Resolve disputes
Prevent fraud
Enforce our terms and policies

When your information is no longer required, it will be securely deleted or anonymised.

8. Your Rights Under New Zealand Privacy Law

Under the Privacy Act 2020, you have rights in relation to your personal information, including the right to:

Request access to the personal information we hold about you
Ask us to correct inaccurate, incomplete, or out-of-date information
Ask us to consider deleting information we no longer need, subject to legal retention obligations
Ask questions about how we collect, use, store, or disclose your information
Contact us about any privacy concern
Withdraw consent where we rely on consent, subject to applicable law
Make a complaint to New Zealand's Office of the Privacy Commissioner

To exercise any of these rights, please contact:

Email: support@malesextoys.co.nz

For security purposes, we may request proof of identity before processing your request.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal information against:

Unauthorised access
Loss or theft
Alteration
Disclosure
Destruction

Despite our efforts, no internet transmission or electronic storage system can be guaranteed to be completely secure.

10. International Data Transfers

Some of our service providers may process personal information outside New Zealand.

Where this occurs, we take reasonable steps to ensure overseas recipients provide safeguards comparable to those required under New Zealand privacy law.

11. Age Restriction

Malesextoys.co.nz is intended exclusively for adults aged 18 years or over.

We do not knowingly collect or process personal information relating to anyone under the age of 18.

If we become aware that information has been collected from a minor, it will be deleted promptly.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or industry practices.

The latest version will always be available on this page together with the updated Effective Date.

13. Why We Process Your Information

We process personal information only where permitted by the Privacy Act 2020 and other applicable New Zealand law, including to:

Process and deliver your order
Compliance with legal obligations
Operate and improve our website, provide support, and prevent fraud
Use your consent where required, including for certain marketing communications and non-essential cookies